Test Your Home WiFi
If you're on wireless and experiencing poor performance on your Zoom meeting or remote connections, you may have a weak wireless signal where your siting. Look at your WiFi icon, missing more than two bar means you have a weak signal. Purchasing a WiFi Extender or investing in a home mesh network will help improve your wireless signal Coming Soon.
If you're missing two bars or less and still have problems, you'll want to continue below to test further. Below will instruct you to open a command prompt and check the speed and reliability of your home WiFi.
Before you begin
Don't log into NMSU VPN
Start the test from the location you wish to work.
Test Connection to Your Home Router
The numbers from this test will determine the speed and reliability of your wireless connection between your laptop and your home router (the last point before traffic leaves your home).
Step 1: Press the Windows Key, and type "command". You'll see the option to click on "Command Prompt". Click this to open the command prompt window to begin entering commands.
Step 2: Type "ipconfig" into the command prompt window and press enter. This command lists basic information like your IP address and the default gateway. Your default gateway is your home router. Note the IP address, this address will end with the number "1". You'll need this number for the next command.
Step 3: Type "ping", space, then your default gateway. For example, my default gateway is 192.168.86.1, so I would enter "ping 192.168.86.1".
Step 4: Four packets are sent to your home router. Measurements are taken and displayed for each packet. The milliseconds for Latency determine the time it took the packet to travel to and from your home router (Speed). After all four packets are measured, we can assess reliability by counting "Dropped Packets." Dropped packets are displayed as timeouts - meaning the packet never made it back. If you don't see a timeout, then you have a reliable connection.
Step 5: You'll need to repeat step 3 three to four times to get a good understanding of your home's network speed and reliability. Use the up-arrow key on your keyboard to repeat the last command and hit enter. A stable home WiFi network will have a latency of less than 5 ms and less than 10% timeouts. If you find that you are missing more than 25% of your packets, you may want to consider purchasing a home mesh network or wireless extender.